Thank you for shopping with ElectroMall. This Shipping Policy explains how we process and deliver orders placed on our website.
Shipping Locations
Currently, we only ship orders within India.
Order Processing Time
All orders are processed within 1–2 business days after they are placed.
Our order cutoff time is 8:00 PM (IST).
Orders placed after 8:00 PM will be processed on the next business day.
Please note:
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Orders are not processed on weekends or public holidays.
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Processing time is included in the total delivery time.
Delivery Time
After processing, orders are typically delivered within:
2–6 business days
Shipping time begins from the day the order is shipped, not from the day the order is placed.
Delivery may take longer in certain situations such as:
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Incorrect shipping address
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Logistics delays
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Natural disasters or pandemics
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Courier service issues
Shipping Charges
We currently offer Standard Shipping only.
Standard Shipping is FREE across India.
Shipping Carriers
We ship orders using trusted courier partners such as:
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UPS
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USPS
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DHL
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FedEx
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or other reliable courier services depending on your location.
Order Confirmation & Tracking
Once your order is successfully placed, you will receive an order confirmation email.
After your order is shipped, we will send another email containing your tracking number.
Tracking details usually become active within 24 hours.
Business Days
Our business days are:
Monday – Friday
Orders are not processed or shipped on weekends or public holidays.
Incorrect Shipping Address
Please ensure that your shipping address is correct at checkout.
If an incorrect address is provided and the order is returned to us, the customer will be responsible for any additional shipping charges required to resend the order.
Change of Address
If you need to change your shipping address, please contact us within 24 hours of placing your order.
Once the order has been shipped or is in transit, we will not be able to modify the delivery address.
Order Cancellations
If you wish to cancel your order, please contact our customer support within 24 hours of placing the order.
Once the order has been shipped, it cannot be cancelled. However, you may refer to our Return Policy for return options after delivery.
Lost or Missing Packages
If your order has not been delivered within the expected delivery time:
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Please contact the shipping carrier using your tracking number.
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If the issue is still not resolved, contact us
We will assist you in resolving the issue.
Damaged Items During Transit
If your order arrives damaged or broken, please contact us immediately.
To request a replacement or return, please:
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Take a clear photo of the damaged product.
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Email the photo along with your order details
We will review the issue and arrange a replacement or return.